IT Manager

We are seeking an experienced IT Manager to oversee IT operations, ensure service excellence, and maintain the stability of business-critical systems. The ideal candidate will have strong expertise in IT operations, incident management, Root Cause Analysis (RCA), CRM systems, SLA management, and on-site technical support. This role requires excellent problem-solving skills, leadership abilities, and a customer-focused mindset to ensure seamless IT service delivery.

Key Responsibilities

• Manage day-to-day IT operations and ensure high availability of IT services.
• Lead incident management activities, ensuring timely resolution of critical issues.
• Conduct Root Cause Analysis (RCA) for recurring incidents and implement preventive actions.
• Monitor and maintain Service Level Agreements (SLAs), ensuring compliance with agreed service targets.
• Administer, support, and optimize CRM systems to meet business requiremen...