It Leadership Support Specialist

Role: Service Desk & Remote Support Services Experience: 1+ Budget: 3 LPA Location: Hyderabad Work Mode: Full-Time(On-site) Roles & Responsibilities : First Level Technical Suppo rtProvide first-level technical support via phone, email, and Helpdesk ticketing syste m.Troubleshoot and resolve hardware, software, and network issue s.Escalate complex problems to appropriate IT team s.Collaborate with IT teams to implement new technologies and improve system s.Enrolment Suppo rtSupport for enrolments, re-enrolments, and machine reset s.OKTA Related Requirements / Issu esSupport for OKTA MFA/MFA setup, manual authentication process, and fast pas s.