Job Description

We are looking for an IT Junior Service Manager (L2) Support to join our team!


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Role Mission

Ensure service continuity and quality with high sense of customer satisfaction.


Act as the single point of contact for multiple stakeholders regarding service maintenance, incidents, requests, and service enhancements.


Key Responsibilities

  • Support the Senior Service Manager coordinating a multidisciplinary IT support team.
  • Take responsibility and ownership for end-to-end incident and request management through ServiceNow including: prioritization, dispatching, backlog maintenance, incident tracking, and resolution within defined SLAs.
  • Coordinate and plan the on-call and extra hours support model.
  • Coordinate and plan team o...

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