Job Description

Key Responsibilities

  • Analyze business requirements and identify opportunities to improve business processes through system enhancements, automation, and digital solutions.
  • Design, develop, test, implement, and maintain in-house applications, reports,
  • and automation tools that support business operations.
  • Maintain, troubleshoot, debug, and enhance existing in-house systems to ensure optimal performance, reliability, and usability.
  • Provide first-level application support for enterprise systems (e.g., SAP, HRIS, and other outsourced business applications) by resolving incidents, fulfilling service requests, and escalating complex issues to vendors or senior support teams.
  • Deliver technical assistance to end users by diagnosing and resolving software, system, and application-related issues in a timely manner.
  • Perform system testing, user acceptance testing (UAT) support, deployment, and post-implementation monitoring...

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