IT Infrastructure specialist

Duties and Responsibilities:

• Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs
• Diagnose, troubleshoot, and resolve system issues and/or respond to outages
• Interface with University organizations to resolve service-related issues
• Manage, research, and resolve complex end-user escalation incidents
• Maintain reliability of systems and networks by monitoring, running tests, and troubleshooting
• Test and perform upgrades and patches to installed operating systems and software
• Monitor backups and plans for installed systems
• Maintain familiarity of recovery plans for every critical function
• May install, configure, maintain, upgrade, and support systems, networks, and software
• May develop plans, schedules, and requirements for deployment of systems
• May design and develop custom programs to a...