IT Infrastructure Specialist

Duties and Responsibilities:

1. Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs
2. Diagnose, troubleshoot, and resolve system issues and/or respond to outages
3. Interface with University organizations to resolve service-related issues
4. Manage, research, and resolve complex end-user escalation incidents
5. Maintain reliability of systems and networks by monitoring, running tests, and troubleshooting
6. Test and perform upgrades and patches to installed operating systems and software
7. Monitor backups and plans for installed systems
8. Maintain familiarity of recovery plans for every critical function
9. May install, configure, maintain, upgrade, and support systems, networks, and software
10. May develop plans, schedules, and requirements for deployment of systems
11. May design and develop custom programs to a...