IT Infrastructure Service Operations Manager

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IT Infrastructure Service Operations Manager

Job ID: 3391

Location: Makati

Department: AP IT - IT Infra Service Delivery

Work Arrangement: On-Site

Mission of Function:

The purpose of the role is to lead and oversee the delivery of the enterprise IT Infrastructure services covering the IT Network (LAN/WAN/SDWAN), connectivity (telecoms), telephony, cloud, on premise and other hosting services to ensure that agreed Service Levels across Aboitiz Power business units are met (e.g., service availability, response and resolution time) and aligned with business requirements and stakeholders’ expectations i.e, infrastructure performance is optimal, infrastructure is reliable and secure, service is delivered at the lowest cost possible, and the IT Infrastructure landscape adapts to the current and future needs of the AP BUs and CSUs. Management of internal stakeholders’ expectations...