IT Infrastructure Process Engineer

Job Description

Position and Objectives:

The major incident crew member plays a critical frontline role in supporting and guiding Local Incident Managers in the execution of the Global Major Incident Management (MIM) process. Operating under the governance of the Global Major Incident Manager, this role is responsible for managing and coordinating major IT incidents to ensure rapid resolution, minimize business disruption, and maintain service availability. The role requires close collaboration with local Incident managers, technical teams, vendors, and stakeholders, as well as strict compliance with the standardized global MIM framework.

In addition to handling major incidents, the crew member will actively contribute to Problem Management and Change Management activities related to transversal IT services, ensuring process adherence and supporting post-incident and improvement actions.



Position & Objectives:
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