IT Infrastructure Associate

IT Infrastructure Associate – Parker Mexico

Position Summary

This position must deliver day-to-day tier 1 and tier 2 support for hardware and software issues across office and production environments. This role will support PC refresh programs, AVI conference room equipment, and managing small IT projects.

Responsibilities

• Provide tier 1 and tier 2 support for hardware and software issues to end-users in both office and production settings, ensuring timely and effective resolutions.
• Assist in managing the yearly PC refresh program, including hardware procurement, deployment, and user support.
• Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable functionality for meetings and presentations.
• Manage and coordinate small IT projects throughout the year, supporting various site-level initiatives.
• Utilize ServiceNow to log, track, and resolve incidents, service requests, and change...