IT Helpdesk

Job Description

IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow‑up on customer questions, problems or malfunctions of all PC, MAC‑related, Office 365 and network issues with a goal of first contact resolution. 2+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required.

Job Profile

• IT Help Desk – provide first and second level technical support through phone and email
• Support Windows and MAC desktop and laptop computers
• General access and connectivity issues
• Desktop application issues
• Basic administration of user accounts and groups
• Take ownership of trouble tickets, working and tracking issues to resolution
• Record detailed information into Service Desk ticketing system
• Support for mobile devices such as iPhones and Android...