Job Description

Position: IT Helpdesk

Location: (On site) Tijuana, Baja California

Address: Av. Revolucion 993, Esq, C. Salvador Díaz Mirón 4ta., Zona Centro, 22000 Tijuana, B.C.

About the Role

We are seeking an IT Help Desk Technician (Level 1) to join our team in Tijuana. This role is ideal for someone passionate about technology, customer service, and solving technical challenges. You will provide first‑level support to internal users, ensuring efficient and timely resolution of IT incidents to keep operations running smoothly.

What You’ll Do

  • Provide first‑level support for hardware, software, and network issues
  • Troubleshoot incidents via remote tools or in person
  • Document cases and resolutions in the ticketing system
  • Support employee onboarding/offboarding (accounts, email, VPN)
  • Configure and deploy computers, phones, and peripherals
  • Perform basic mainte...

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