IT Helpdesk Technician

Overview

The Analyst, Client Support will provide first-level daily support and problem determination for online services, workstation platform software and hardware, client/server applications, TCP/IP-based LAN and WAN networks, and organizing and directing the analysis and resolution of online problem situations through a problem management system (TrackIT) in a primarily Microsoft Windows-based environment to ensure optimal client satisfaction with their technical environment. The person will also troubleshoot problem areas (in person, by telephone, via e-mail, or remote login) in a timely and accurate fashion, and provide end-user assistance where required with both hardware and software issues. The Senior Client Support Analyst is a mentor and provides direction to the Client Support Analyst and Associate Client Support Analyst. The Analyst will assist in administration of Help Desk tools, will proactively share information within and across groups, and wil...