Job Description

Title: IT Helpdesk Technician
Department: Chapman’s IT Services

Reports to: IT Manager




Job Summary:


We are seeking an IT Helpdesk Technician to join our growing team. This role combines helpdesk support, systems administration, and break/fix troubleshooting in a dynamic production and office environment. The successful candidate will provide hands-on and remote support to end-users, assist in the maintenance and administration of IT infrastructure, and help ensure smooth day-to-day IT operations.


Key Responsibilities:

  • Provide first and second-level helpdesk support to end-users across the organization

  • Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripheral equipment

  • Perform break/fix repairs on hardware components as needed

  • Assist in systems administration tasks such as user account management...

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