IT Helpdesk Support

IT Helpdesk Support

Position Summary

As an IT Helpdesk Support, you will be the first point of contact for our clients, providing technical support and assistance with their IT-related issues in St. Luke's. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in maintaining customer satisfaction and the overall success of our organization.

Key Responsibilities

· First-line Support: Receive and respond to incoming technical support requests through various communication channels, including phone, email, and chat.

· Issue Triage: Accurately assess and categorize technical issues, prioritize them based on urgency, and escalate more complex problems to appropriate teams or SMEs.

· Problem Resolution: Provide prompt and effective solutions to common technical problems included in the runbook/troubleshooting guides.

· Documentatio...