IT Helpdesk Support

JOB SUMMARY:

As an IT Servicedesk Support, you will be the first point of contact for our client, providing technical support and assistance with their IT-related issues in the client. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in maintaining customer satisfaction and the overall success of our organization.

KEY RESPONSIBILITIES:

• First-line Support: Receive and respond to incoming technical support requests through various communication channels, including phone, email, and chat.
• Problem Resolution: Provide prompt and effective solutions to common technical problems included in the runbook/troubleshooting guides.
• Documentation: Maintain detailed and accurate records of all customer interactions, issues, and solutions in a ticketing system.
• Knowledge Sharing: Contribute to the knowledge base by documenting solut...