IT Helpdesk Support

Responsibilities:

This acts as the top tier of support for the client's Internal IT and reports to an Internal IT manager. This role works within the Internal IT ticketing system to resolve Level 3 end-user issues. The resource must deliver exemplary customer service and technical advice to the leadership and/or decision makers. They are responsible for overseeing the completion of low-level internal projects to ensure all timelines, deployments, and installations are executed correctly. The person in this position is responsible for an array of high-level issues ranging from delivering advanced server support and design to presenting key reports to the client's leadership.

Skills and Qualifications:

• Create clear and concise presentations to be understood by all levels of leadership.
• Ability to explain complex topics to a technical and non-technical audience.
• Oversee the timelines, deployment, and vendor management of small projects.
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