IT Helpdesk Support

Job Description

IT Helpdesk Support (Infrastructure and Operation)

Duties and Responsibilities:

• IT Infrastructure monitoring:

· System Up Time monitoring.

· Monitor servers to ensure optimal performance, security, and reliability.

· Monitor firewalls uptime and traffic to protect the network and systems.

· Manage cloud environments to ensure seamless operation and scalability.

· Collaborate with security team to address vulnerabilities and improve security posture.

· Server/Database backup monitoring.

• Operation Support:

· Batch file processing and monitoring.

· EOD Batch run monitoring.

· Card Management System software patch deployment.

· Server and Database backup monitoring.

• Documentation and Reporting:

· Maintain accurate documentation of infrastructure configurations, changes.

· Prepare monthly SLA report to clients.

·...