Job Description

IT Helpdesk & Security Engineer – Creative Assembly (Horsham)

Working Model: On‑site (5 days a week)

Location: Albion Way, West Sussex, RH12 1JW

As the primary technical support contact for the studio, you will provide first‑line assistance to keep development teams focused on delivering high‑quality games. You will triage support tickets, resolve user incidents, and act as the first responder to security events. Your role blends classic IT helpdesk duties with hands‑on security engineering, working closely with the Cyber Security team to investigate and contain incidents on endpoints.

Key Responsibilities

  • Monitor and respond to incoming incidents and service requests in a timely manner.
  • Deliver technical support across multiple channels, including email, Microsoft Teams, the service desk platform, and in‑person interactions.
  • Assist with onboarding and offboarding processes for user accounts and hardware deploy...

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