IT Helpdesk- Professional, Information Technology

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive Smart Factory initiatives and support the implementation of IoT technologies to enhance manufacturing efficiency and digital capability.
• Contribute to IT modernization efforts and process-simplification projects to improve system performance and operational reliability.
• Partner with cross-functional IT teams to deliver robust infrastructure, storage, network, and server solutions aligned with manufacturing requirements.
• Provide Level 2 technical support for manufacturing systems and critical applications, ensuring timely issue resolution.
• Maintain IT compliance by adhering to regulatory standards, internal policies, and audit requirements.
• Oversee IT security operations, including patch management, endpoint protection, and vulnerability remediation.
• Strengthen IT Service-Level Agreements (SLAs), manage high-priority incidents, and continuo...