Job Description
Responsibilities
- Engage with end-users to deliver effective technical support and issue resolution.
- Diagnose and troubleshoot hardware, software, network, and application problems.
- Guide users through step-by-step solutions and provide clear instructions.
- Escalate complex issues to higher-level support, maintaining ownership until resolution.
- Collaborate with cross-functional teams for prompt issue resolution and effective communication.
- Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment.
- Continuously improve support processes and stay updated with technology trends.
- Proven Help Desk Technician experience with focus on live chat or telephone remote support.
- At least 3 years of technical support experience.
- Passion for excellent customer service and helping u...
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