IT helpdesk

<div><b>Role: IT helpdesk<br /> Location: Moncton, NB<br /> Contract</b></div> <div> </div> <div> Troubleshooting issues on windows platforms<br /> Managing help desk and ticketing systems<br /> Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems<br /> Implementing proactive, preventive, and reactive maintenance measures<br /> Implementing and using technology systems to detect patterns of anomalous network and security behavior<br /> Architecting IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats that may compromise information security and service availability<br /> Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations<br /> M365 support, i...