Job Description
Drive excellence in IT support as the IT Helpdesk Manager at BALANCED+ in Mississauga, ON. Lead a skilled team, manage ITSM processes, and oversee key operational projects for top-notch service delivery.
As an integral part of BALANCED+, the IT Helpdesk Manager will enhance operational efficiency while ensuring client satisfaction. This full-time role requires a minimum of 5 years in IT support management and a robust background in ITIL frameworks. You'll lead project initiatives and mentor your team to foster a culture of continuous improvement.
Key Responsibilities:
• Oversee daily IT helpdesk operations and service quality
• Implement and mature ITSM processes for efficiency
• Manage IT infrastructure and client onboarding projects
• Mentor team members to build technical expertise
• Report on KPIs and operational metrics to leadership
Requirements:
• 5+ years in IT support or helpdesk management
• Strong knowledge of ITIL frameworks and ITSM practices<...
As an integral part of BALANCED+, the IT Helpdesk Manager will enhance operational efficiency while ensuring client satisfaction. This full-time role requires a minimum of 5 years in IT support management and a robust background in ITIL frameworks. You'll lead project initiatives and mentor your team to foster a culture of continuous improvement.
Key Responsibilities:
• Oversee daily IT helpdesk operations and service quality
• Implement and mature ITSM processes for efficiency
• Manage IT infrastructure and client onboarding projects
• Mentor team members to build technical expertise
• Report on KPIs and operational metrics to leadership
Requirements:
• 5+ years in IT support or helpdesk management
• Strong knowledge of ITIL frameworks and ITSM practices<...
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