Job Description

Job Description

Role: IT Helpdesk L2+ Engineer (Offshore - Karachi Branch Office Team)

Work mode: On-site, Karachi, Pakistan

Shift: Morning shift (12:30 PM - 09:30 PM PKT summer; 1:00 PM - 10:00 PM PKT winter)

Overview

Join an MSP support team providing remote support for international clients. The role requires strong Microsoft technology skills, ticketing experience and client-facing communication.

Responsibilities

  • Provide L2+ support for Windows Server (2012/2016/2019/2022) and Active Directory/Group Policy administration
  • Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and Entra ID (Azure AD)
  • Manage endpoints using Intune / Endpoint Manager and RMM platforms; perform deployments and remote troubleshooting
  • Troubleshoot networking fundamentals: DNS, DHCP, TCP/IP, VPN and basic firewall issues
  • Use ticketing systems to track and document incident...

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