IT Helpdesk Executive

Networking Skill Set

Basic networking support for LAN/WAN on Desktop, Laptop, and Wi-Fi end-user devices
Troubleshooting network-related issues
Installation and configuration of new Wi-Fi devices as per Cipla standards
Configuration and sharing of network printers, with user confirmation
Preventive maintenance of networking devices (Switches, Hubs, Routers)
Network device asset labelling and cable tagging

Desktop & Hardware Support

Operating system and basic application installation
Installation and configuration of security tools and applications
Hardware troubleshooting for Desktop/Laptop components (HDD, RAM, Keyboard, Mouse)
Preventive maintenance of Workstations, Desktops, and Laptops
Resolution of Windows NT login issues
Shifting and relocation of Desktops, Laptops, Printers, Networking, and Wi-Fi devices
Printer installation and configuration support
Antivirus and security application engine updates
Tr...