Job Description
Job Description
This position is for IT Helpdesk technician. One would be required to work in Shifts 24 x 5. Knowledge of Manage Engine tool is mandate - to work on Request raised. Resource should have 6+ years of experience in IT operations.
Responsibilities
This position is for IT Helpdesk technician. One would be required to work in Shifts 24 x 5. Knowledge of Manage Engine tool is mandate - to work on Request raised. Resource should have 6+ years of experience in IT operations.
Responsibilities
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
- Install and support PC, laptop, tablet, and mobile hardware and software.
- Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return
- Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
- Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
- New accounts setup and the active director...
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