IT Helpdesk Engineer | Permanent WFH, Nightshift

SUMMARY

The IT Help Desk Engineer’s primary role is to act as first-level support for company’s customers. Individuals in the position will interact with customers via telephone, e‑mail, and ticket‑based support systems. This position requires strong interpersonal communication skills, attention to detail, and strong time management skills. The IT Help Desk engineer will act as a liaison between customers, 2nd and 3rd‑level support engineers, vendors, and company staff. The primary role of the IT Help Desk engineer is to ensure customer satisfaction with company products and services and to ensure timely resolution to customer problems as they occur.

In addition to interacting with customers and providing 1st level of support, IT Help Desk engineers will assist in day‑to‑day operations. This will include proper provisioning and deprovisioning of services for new and existing customers. It is the IT Help Desk engineer’s responsibility to log all customer activity...