Job Description

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

We're looking for an IT Helpdesk Engineer with up to 3 years of experience. This role is ideal for someone who communicates clearly, can support clients under pressure, follows processes, and is eager to learn and grow.

Work Setup: Onsite – Clark Office
Shift: 12:30 AM – 9:30 AM (PHT)

Responsibilities:

  • Log 8 hours of daily time entries
  • Provide helpdesk phone and ticket support
  • Join on-call rotation (1 week every 7–8 weeks)
  • Resolve issues within agreed timelines and confirm with clients
  • Monitor system alerts and escalate when needed
  • Verify patching and ensure systems are back online
  • Give regular status updates and set expectations
  • Troubleshoot issues before escalating tickets

Qualifications:


Technical Skills

  • Experience...

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