IT Helpdesk (BPO)

SUMMARY

The IT Helpdesk is responsible for installing, maintaining, testing, and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support.

JOB RESPONSIBILITIES

• Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution.
• Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies.
• Address and resolve email-related issues, ensuring seamless communication for end users.
• Offer application support, assisting users with software-related challenges and ensuring proper functionality.
• Handle new user creation processes, ensuring timely account setup and proper configuration.
• Manage user offboarding requests, including account deactivation and ...