Job Description

A leading technology support firm in Mexicali is seeking a Helpdesk Analyst to provide first-level technical support. The ideal candidate should have an associate degree in IT or a related field and 1–3 years of experience. Responsibilities include resolving hardware and software issues, monitoring support tickets, and delivering excellent customer service. This role requires good knowledge of Windows OS, Active Directory, and networking fundamentals. On-site support is mandatory, with occasional after-hours availability needed.
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