IT Helpdesk Administrator

Job Description: Senior Systems Administrator – Jonas Software, Markham, ON.

Compensation & Role Details

• Expected Base Salary Range: $70,000 - $75,000 CAD.
• Role Type: New Role.
• AI Disclosure: AI may be used during the hiring process.

Responsibilities

• Maintain and develop new workstations and workstation builds.
• Manage end user system inventory, including system requirements, ordering, and systems replacement schedule.
• Administer and maintain end user accounts, permissions, and access rights.
• Manage the help desk Incident/Service processes which includes prioritizing, problem solving, categorizing and responding to service desk tickets and/or escalating as appropriate.
• Provide emergency on-call support utilizing technical skills.
• Provide effective verbal, written and interpersonal communication skills while overseeing help desk staff.
• Continue to seek customer-f...