IT Helpdesk Administrator

The Role / Location

The IT Helpdesk supports colleagues in using technology efficiently and effectively across the business. The team is responsible for installing, configuring, and maintaining end‑user devices, software, and peripherals, as well as managing the onboarding of new joiners and the offboarding of departing employees. Acting as the first point of contact for a wide range of technical queries and incidents, the helpdesk plays a critical role in day‑to‑day operations and therefore requires a consistently calm, helpful, and professional approach. The role is primarily based in our Molesworth Street office, with occasional travel to our Cork and Belfast offices and to remote sites as required.

Key Responsibilities