IT Helpdesk Administrator

The Role / Location

The IT Helpdesk supports colleagues in using technology efficiently and effectively across the business. The team is responsible for installing, configuring, and maintaining enduser devices, software, and peripherals, as well as managing the onboarding of new joiners and the offboarding of departing employees. Acting as the first point of contact for a wide range of technical queries and incidents, the helpdesk plays a critical role in daytoday operations and therefore requires a consistently calm, helpful, and professional approach. The role is primarily based in our Molesworth Street office, with occasional travel to our Cork and Belfast offices and to remote sites as required.

Key Responsibilities

• Provide support via the Savills Helpdesk system, triaging all incidents in the ServiceNow ITSM platform to ensure accurate reporting and classification.