IT-Help Desk Tier 2/3

Description
One of the nation's largest concrete contractors is seeking a IT-Help Desk Tier2/ 3. This will be 80% phone support and 20% deskside. They must have strong customer service skills and a strong hardware/software support background .
Job Duties
 Participates as a team member in all aspects of Technical Systems (Help Desk) support.
 Resolves all tiers of support issues.
 Expedites aged or critical tickets by monitoring the support queues.
 Advises the Tech Support Manager of any outages or services problems - immediately.
 Builds and maintains “enterprise-class” client workstation images. Includes slip-streaming of software updates.
 Manages end-user hardware & software inventory.
 Initiates procurement requests to maintain inventory as needed for daily support items.
 Creates and maintains Microsoft Active Directory user account templates and procedures.
 Participates as project lead on technical systems projects and implementations...