Job Description

Overview

We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.

How You Will Make An Impact

  • Provide hardware and software IT support and technical education to end users both remotely and onsite
  • Deploy, manage, and ship our inventory of endpoints that allows Samsara in Mexico to stay connected and productive
  • Recover Hardware from Users
  • Applies critical thinking to efficiently troubleshoot sim...

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