Job Description
We are seeking a motivated IT Helpdesk Technician to provide first-level technical support to end users across a variety of systems and applications. This role will be responsible for resolving day-to-day IT issues, managing access requests, and ensuring a high level of customer service in a fast-paced environment.
Responsibilities
+ Provide Tier 1 IT support via phone, email, and ticketing systems to resolve user issues in a timely manner
+ Manage and track incidents and service requests using tools such as Jira Service Management, ServiceNow, Zendesk, or similar platforms
+ Perform password resets, account unlocks, and access provisioning across identity management systems and enterprise applications
+ Troubleshoot virtual desktop environments, including login issues, session failures, profile errors, and application access problems
+ Support end users with common IT issues including Microsoft Office applications, VPN connectivity, mult...
Responsibilities
+ Provide Tier 1 IT support via phone, email, and ticketing systems to resolve user issues in a timely manner
+ Manage and track incidents and service requests using tools such as Jira Service Management, ServiceNow, Zendesk, or similar platforms
+ Perform password resets, account unlocks, and access provisioning across identity management systems and enterprise applications
+ Troubleshoot virtual desktop environments, including login issues, session failures, profile errors, and application access problems
+ Support end users with common IT issues including Microsoft Office applications, VPN connectivity, mult...
Ready to Apply?
Take the next step in your AI career. Submit your application to TEKsystems today.
Submit Application