IT Help Desk Specialist

## IT Help Desk SpecialistApplylocations: Tyvantime type: Full timeposted on: Posted 23 Days Agojob requisition id: JR IT Help Desk Specialist**Nutex Health** is seeking a self-starter **IT Help Desk Specialist** to serve as the primary contact for technical assistance for all company employees. You will be responsible for answering phone calls, creating service tickets, and assisting colleagues with hardware and software issues.**Responsibilities:*** Serve as the first point of contact for personnel seeking technical assistance via phone or email.* Perform remote troubleshooting using diagnostic techniques and investigative questioning.* Handle device and user provisioning.* Initiate and guide problem-solving processes.* Escalate unresolved issues to the next level of support personnel.* Provide accurate information on IT products and services.* Record events and problems, along with their resolutions, in service tickets.* Follow up with employees for status updates and additi...