IT Help Desk Specialist – Night Shift

We are seeking a reliable and tech-savvy IT Help Desk Specialist to join our support team for the night shift. You will be the first point of contact for our international users and internal staff, ensuring minimal downtime and smooth IT operations during overnight hours. If you are alert, calm under pressure, and passionate about solving technical issues remotely, we want to hear from you.

Key Responsibilities

• Technical Support:
• Provide first-line support for hardware, software, and network issues via phone, email, or ticketing system.
• Troubleshoot and resolve common IT problems (password resets, connectivity issues, application errors).
• Escalate complex issues to the relevant teams with clear documentation.
• System Monitoring:
• Monitor system alerts, servers, and network performance during night hours.
• Ensure critical systems remain operational and report outages immediately.
• User Assistance:
• ...