Job Description
Step into the role of Service Manager at Klick, where you'll lead the IT help desk team, ensuring top-notch support for all Klicksters. Focus on creating a welcoming Tech Lounge while enhancing service quality across the organization.
In this full-time position, you will manage the Fixanators, honing their skills and driving their performance through effective scheduling and development. You'll run operations through ServiceDesk+, maintaining service goals like SLA adherence and ticket resolution. This role emphasizes building a culture of high-quality support and innovation.
Key Responsibilities:
• Oversee and mentor the Fixanator team to drive results
• Direct daily operations via ServiceDesk+ and Slack support
• Manage incident, problem, and change workflows effectively
• Lead knowledge management initiatives for team efficiency
• Track and report on service performance indicators
Requirements:
• Minimum 5 years of experience in customer or IT support
•...
In this full-time position, you will manage the Fixanators, honing their skills and driving their performance through effective scheduling and development. You'll run operations through ServiceDesk+, maintaining service goals like SLA adherence and ticket resolution. This role emphasizes building a culture of high-quality support and innovation.
Key Responsibilities:
• Oversee and mentor the Fixanator team to drive results
• Direct daily operations via ServiceDesk+ and Slack support
• Manage incident, problem, and change workflows effectively
• Lead knowledge management initiatives for team efficiency
• Track and report on service performance indicators
Requirements:
• Minimum 5 years of experience in customer or IT support
•...
Ready to Apply?
Take the next step in your AI career. Submit your application to Klick Health today.
Submit Application