IT Help Desk

Job Summary

We are seeking an experienced IT Help Desk professional for a contract opportunity in San Juan, PR. This role is ideal for a hands-on technical support specialist who enjoys solving problems, supporting end users, and helping maintain reliable IT operations in a security and surveillance environment.

The IT Help Desk role provides Level 1 technical assistance across hardware, software, telecommunications, mobile devices, business systems, and remote access tools. This position offers the opportunity to work closely with IT leadership and cross-functional teams while supporting incident resolution, asset management, documentation, backup readiness, and service improvement initiatives.

This is a strong opportunity for someone who values a collaborative team environment, clear communication, supportive leadership, and the chance to contribute to a stable, mission-focused technology operation. The ideal candidate is calm under pressure, proactive, ...