Job Description

Summary

Mandatory Experience

  • Providing problem recognition, isolation, research, resolution and follow-up

  • Providing 1st or 2nd level technical support by telephone or in person

  • Providing systems administration duties such as creating and maintaining network accounts, performing basic security back-ups

  • Escalating more complex problems to senior support personnel to expedite resolution

  • Assisting with the automation of desktop computer build processes and packaging applications

  • Troubleshooting and resolving network problems

  • Creating problem and resolution logs for help desk activities

  • Ensuring technical support issues are resolved in a prompt and efficient manner

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