IT Help Desk L1

Status: Full-time, Permanent Position | Location: Vaudreuil-Dorion, QC
Report To: IT Help Desk Manager | Service: Information Systems

OVERVIEW

Reporting to the IT Help Desk Manager, the IT Help Desk – L1 will have the hands-on responsibility for supporting and continuously improving Fastco’s IT infrastructure. The IT Help Desk – L1 will aid in supporting the IT help desk and network environment for employees seeking workstation, application, and connectivity related support. The company’s main infrastructure operates in a hybrid Microsoft environment. This position requires you to respond to and provide after-hours support during emergencies or escalated issues with the possibility of travel as needed.

RESPONSIBILITIES

• Handle user interactions with diplomacy and tact; gauge a user's technical abilities and communicate in a non-condescending fashion using appropriate techn...