IT Help Desk

We are seeking a customer-focused and technically skilled IT Help Desk Technician to provide first-line technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues while ensuring a high level of customer satisfaction.

The ideal candidate has strong problem-solving abilities, excellent communication skills, and a passion for delivering efficient IT support services.

Key Responsibilities

• Provide first-level technical support via phone, email, chat, or ticketing system
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, permissions, and access (Active Directory, Office 365, etc.)
• Escalate complex issues to higher-level IT support teams when necessary
• Maintain accurate records of incidents, requests, and r...