Job Description

Job Summary

Provides technical assistance to computer users, both local and remote. Answers questions or resolves computer problems for employees in person, or via telephone or electronically. Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Able to work and make decisions under specific supervision. Follows detailed instructions. Actions impact individual tasks and milestones. Applies practical application of technical principles, theories, and concepts.

Essential Duties and Responsibilities

  • Resolves more complex and/or high priority problems.
  • Develops training materials and procedures.
  • Oversees the daily performance of computer systems.
  • Answers user inquiries regarding computer software or hardware operation to resolve problems.
  • Enters commands and observes system functioning to verify correct operati...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Hogan today.

    Submit Application