Job Description
About Our Group
The IT End User Services department provides frontline technical support to all employees by managing end user devices, software, accounts, and collaboration tools; resolving daily IT issues; ensuring secure and compliant access; delivering onboarding setup and guidance; maintaining meeting room and AV systems; deploying updates and patches; educating users through knowledge resources; and continuously improving the overall digital experience to keep employees productive, connected, and supported across the organization.
About The Role - You Will
The IT End User Services department provides frontline technical support to all employees by managing end user devices, software, accounts, and collaboration tools; resolving daily IT issues; ensuring secure and compliant access; delivering onboarding setup and guidance; maintaining meeting room and AV systems; deploying updates and patches; educating users through knowledge resources; and continuously improving the overall digital experience to keep employees productive, connected, and supported across the organization.
About The Role - You Will
- Diagnosing and resolving technical issues across desktops, laptops, and peripherals.
- Manage and prioritize incidents using ITSM tools; maintain accurate documentation.
- Provide remote and onsite support for AV systems and VC rooms (Logitech).
- Support site events and employee sessions leveraging on-site AV equipment.
- Quarterly scheduled ses...
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