Job Description

Title: IT Field Support

Job ID: 20893

Location: ST Engineering Hub, SG

Description

Roles and Responsibilities

  • Incident & Service Management: Respond to tickets, resolve hardware/software issues, and ensure SLA compliance.
  • AI Solution Development: Design and implement AI-enabled solutions, identify use cases, and manage end-to-end AI project lifecycle.
  • Collaboration & Continuous Learning: Work on digital initiatives, track KPIs for AI projects, and stay updated on IT and AI trends for ongoing improvement.
  • User & Device Support: Monitor preparation of PCs for new hires, assist with printers/copiers, and support meeting rooms.
  • IT Asset & Inventory Management: Oversee delivery, inspection, labelling, and registration of IT equipment; maintain accurate inventory records and compliance with audits.
  • Equipment Handling & Documentation: Manage transfers, returns, and updates in IT systems...

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