Job Description

Position: Associate Field Engineer

Job Functions:

The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Primary Workflow:

  • Spares management inbound and outbound the warehouse
  • Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
  • Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
  • Conduct onsite physical & logical audits for proactive sparing.
  • Perform quarterly onsite preventive maintenance per assigned customer.
  • Handle spare parts deliveries to FE, SeP & client.
  • Issuance of IMR’s, POR’s
  • Assist VCA’s & BDA’s ...

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