IT Field Services Team Lead

About the role

The IT Field Services Team Lead is responsible for delivering high-quality, hands-on Level 1-2 onsite IT support while providing day-to-day leadership and coordination for a team of IT Field Services Engineers. The role ensures consistent, professional, and reliable IT support across InfraBuild sites, minimising downtime, protecting business continuity, and sustaining productivity in operational environments 

In addition to direct technical delivery, the Team Lead acts as the operational anchor for Field Services. This includes allocating work, managing priorities, supporting escalations, coaching team members, and ensuring adherence to ITIL-aligned processes and security requirements.

The IT Field Services Team Lead plays a critical role in service improvement. By analysing trends, identifying systemic issues, and feeding insights back into Service Delivery and End User Computing, the role contributes to improving service qua...