IT Field Service Engineer

We currently have an exciting opportunity for an IT Field Engineer to join our IT team, based in Aldridge with national coverage. This role will report directly to the IT Field Service Manager and will be responsible for providing on-site and remote technical support to users across multiple UK locations, ensuring reliable IT services and excellent user experience.

Brief Job Description

• Provide on-site and remote support for end-user devices including laptops, desktops, mobile devices and printers
• Troubleshoot hardware, software, and network connectivity issues, escalating where appropriate
• Install, configure, and maintain Windows-based devices, applications, and core productivity tools including Microsoft 365
• Support site-based infrastructure including switches, Wi-Fi access points, cabling, and local servers where applicable
• Complete hardware replacements, upgrades, and ass...