Job Description

Responsibilities and Duties

Hours: 09:00 to 17:30 Monday to Friday Interview Process: 2-stage process Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities:
  • Will be required to conduct activities for diagnostics, repair and replace PC’s, Laptops, Printers, and retail
    equipment with associated peripherals. This may also include basic Servers & relevant network activities in
    line with business requirements.

  • Complete customer rebuilds and configuration to desk

  • Assist other engineers in the delivery of service to our customers.

  • Cover site roles where required due to planned or un-planned absence

  • Achieve the dynamic KPI targets set for your role

  • Communicate with Ca...

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