Job Description

Key Responsibilities

1. Application & System Support (Primary Focus)

  • Act as the main point of contact for all in-house application issues and user support.

  • Troubleshoot, perform root cause analysis, and resolve system/application issues escalate when required.

  • Monitor system performance and ensure applications run smoothly and reliably.

  • Manage and track support tickets, ensuring timely resolution based on SLAs.

  • Support application deployments, patches, and upgrades.

2. Requirements & Testing

  • Work with users to gather and document business and system requirements.

  • Translate requirements into clear specifications for developers.

  • Perform testing (UAT, functional, integration) to ensure system quality.

  • Log and track bugs, ensuring proper resolution before deployment....

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